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The Bentley South Beach

Security & Safety Policy

The aim of the safety and security policy is to create a safe environment and to establish guidelines for addressing situations that arise.

Guest Rules & Regulations

SMOKE-FREE

The Bentley South Beach is a 100% smoke-free hotel and smoking is not permitted anywhere within the property. This include common-areas, courtyard and pool deck. Smoking in guest rooms will result in a fee. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  A Designated Smoking Area is provided outside and away from the building.  Marijuana is prohibited at all times.

POOL

Our pool hours are from sunrise to sunset. No lifeguard on duty, swim at your own risk.

EVENING ACCESS

Anyone accessing the lobby at 8pm will be asked to show their room key or ID. Access will be denied to any unaccompanied non-registered guest.

NON-GUEST VISITORS

For the safety of our guests, additional visitors above the occupancy limits of the room are not allowed on the property.

CHILDREN

For your children’s safety, children under 12 years must be accompanied by an adult throughout the hotel property. Children under 12 cannot be left alone in any room without adult supervision and must be accompanied by an adult at all time in the pool or spa deck. No lifeguard on duty, swim at your own risk.

EMERGENCY EXITS

Please review the emergency exit instructions posted on the inside of the guest room door and locate the emergency exits on your floor promptly upon your arrival.

ROOM KEYS

Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at Check-out. 

Please remember to carry your key with you any time you leave your room. All room doors lock automatically and cannot be opened without the key.

PERSONAL PROPERTY

Please do not leave important personal belongings or valuables unsecured in your guest room. The Bentley Hotel South Beach has provided an in-room safe for your use and convenience. The in-room safe, however, in no way modifies the hotel’s limitation of liability for the loss of guest property.

ADA/HANDICAPPED ROOMS

Two ADA compliant guest rooms are available and should be reserved in advanced; please contact the hotel directly 305.538.1700.

RIGHT TO REFUSE SERVICE

The Bentley Hotel South Beach is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) except where refusal is prohibited by Federal or State laws.   The Bentley Hotel South Beach has therefore established a list of rules and policies to outline what behavior(s) constitutes grounds for refusal of service or eviction from the property without refund, in accordance with reasonable standards, policies, regulations, laws and ordinances established by The Federal Government, The State or Florida and The City of Miami Beach, as well as our own internal policies. The hotel enforces these rules in a strict “zero tolerance” manner.

The Bentley Hotel South Beach will refuse service or evict a guest who: for refusing or fails to pay for accommodations; is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is aggressive towards hotel employees or representatives; is not in compliance with state liquor, drugs or narcotics law; and acts in a disorderly fashion as to disturb the peace of other guests or is aggressive towards hotel employees or representatives; is unwilling or unable to properly supervise their children at all times; seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm or an explosive, hazardous or any toxic substance, that may be dangerous or harmful to other persons whether the person is legally authorized to possess such substance or not; destroys, damages, defaces, or threatens harm to hotel property, or cause injury to an employee or other guests; allows persons to utilize a room in excess of  the maximum allowable occupancy of said room, refuses to abide by any other reasonable common hotel industry standards or policies regardless of whether said standard is specifically established by The Bentley Hotel South Beach.

QUIET HOURS

11:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact the Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must always be kept at a respectful low level.  Doors should be opened and closed quietly. No congregating or running in halls.

DO-NOT DISTURB AND ACCESS TO ROOMS

To provide all our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping.  Our Housekeeping Staff will honor the “IN” door hanger once during a twelve-hour period indicating that the room is occupied.  The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.  Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when a Hotel Policy/House Rule is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

MAXIMUM OCCUPANCY:

Room occupancy requirements are based on fire code/fire safety restrictions. 
Luxury Studios (with or without Balcony) maximum occupancy is 2. 
Luxury Studio Doubles maximum occupancy is 4.
One-Bedroom City View and Ocean View rooms maximum occupancy is 4.
One-Bedroom Penthouse maximum occupancy is 4.
Two-Bedroom Penthouse maximum occupancy is 4. 
If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.

HOUSEKEEPING/ROOM INSPECTION:

Housekeeping is provided daily between the hours of 9 am - 2 pm.  This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor.  Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items.  If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund. 

LOST & FOUND POLICY

The Bentley Hotel South Beach assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (305) 538-1700 and we will try to assist you in locating your lost item. 

FOUND ITEMS

The Bentley Hotel South Beach is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Reasonable effort will be made to notify the guest that an item has found.  Perishable items, underwear, and miscellaneous toiletries are discarded.  

IN CASE OF EMERGENCY OR FIRE

Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.

FIRE SAFETY POLICY

The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of each guest room.  Please review this important information.

NO IN-ROOM PARTY

The Bentley Hotel South Beach enforces a No In-Room Party Policy to ensure we can always protect the hotel and our guests.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, two polite requests (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund.  Registered guest(s) is responsible for all persons visiting.  Non-Registered visitors are not permitted.

FREE WiFi ACCESS

Access to our WiFi is free for our registered guests.  The hotel WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals.  The Bentley Hotel South Beach assumes no liability for guest use.

ENFORCEMENT

All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Bentley Hotel South Beach for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

TERMS & CONDITIONS

The Bentley Hotel South Beach makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  The Bentley Hotel South Beach does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

LINKS

The links provided on The Bentley Hotel South Beach website are for the convenience of site visitors and are provided in good faith.  The Bentley Hotel South Beach does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  The Bentley Hotel South Beach reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Bentley Hotel South Beach as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

Bentley South Beach reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.  Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.  Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:

Bentley South Beach reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservation’s agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.


Emergency Situations Encountered:

The hotel staff is trained to find an optimum, quick, and proactive solution to these emergencies.

In the case of emergency, hotel staff will notify Miami Beach Police/Fire Departments.